Payment & Security Policy

Payment & Security


Payment Methods


Empire Supplies accepts PayPal, MasterCard, Visa, Alipay and Bank Transfer.


Phone Orders


Orders can be placed via telephone by calling +61 3 86872154 9am to 11pm (Melbourne Time) seven-days per week.


Security


We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers' security. Empire Supplies uses Commonwealth Bank Commweb Internet Gateway Service. This system uses the industry's best security methods and practises. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details.


Credit Policy


Empire Supplies will cover the cost of freight of returned items where the mistake has been ours. Empire Supplies will accept returns of non-prescription lines within 30 days with proof of purchase. Please see our Returns Policy for more details. Goods must be in acceptable condition and Empire Supplies must be contacted prior to sending.

Medicines, infant formula, fragrances, vitamin supplements ordered by customers cannot be refunded or returned. All other lines ordered incorrectly by customer, can be refunded if informed within 7 days of dispatch and unopened on return. Postage will be paid for by customer and a 10% administration charge will apply.


Last updated January 2017.